If you do not find the answer to your question below please fill out a support ticket and we will do our best to answer any and all queries you have. In addition to the frequently asked questions below we have a comprehensive manual of our control panel, Cpanel 4 available here.

General | Billing | Cpanel Manual | Domains | E-mail | Programming

General

Q: What is my username and password?
A: These are what you entered when you signed up.

Q: How do I change my password?
A: This can be done in your control panel.

Q: Where is my control panel?
A: http://www.yourdomain.com/cpanel

Q: Where is webmail?
A: http://www.yourdomain.com/webmail

Q: How do I transfer information to and from my site?
A: File Transfer Protocol (FTP) is the easiest way to do this. We use and recommend http://www.smartftp.com for this task. You can also use the file manager in your control panel and if you have access to it secure shell (SSH).

Billing

Q: Do you offer a 30 day money back guarantee?
A: Yes! If you cancel your account within 30 days, you'll receive a full refund of all fees. If cancellation is done by Solution Second due to restrictions violation (spam, unacceptable content etc), there will be no refund.

Q: Who are PaySystems/Revecom and why are they on my credit card statement?
A: Solution Second uses PaySystems/Revecom as a third party credit card processor. This provides enhanced security and safety for you as we never see your credit card number. PaySystems.com thus will appear on your credit card statement as they are technically charging you. They also guarantee your purchase against fraud and offer to refund a maximum of $US50 if your card is used frauduately . If there ever is a dispute between us PaySystems/Revecom will mediate to find a suitable solution.

Q: Will I need to reenter my information?
A: All accounts are charged on a recurring basis. This means that once you have entered your details you will automatically be charged the same amount every 30, 90 or 360 days.

Q: Can I upgrade or downgrade my account at any time?
A: Yes, simply send in a support ticket stating the domain and new plan you desire.

Q: How do I cancel an account?
A: Send an email to from the email address you signed up with including your username and password.

Domains

Q: What are your nameservers and their IP addresses?
A: ns1.solutionsecond.com 66.197.166.120 and ns2.solutionsecond.com 66.197.166.121

Q: What is domain propagation?
A: Your domain registrar informs InterNIC or alternative top level domain registrar (e.g.Domainz) that your domain name has been registered or your nameservers have changed. All Internet Service Providers (ISPs) must then update their records (DNS tables) to reflect the new site locations. Weird things happen during this period, your site might be there one minute but not the next for example. During this propagation period you can access your site by going to http://solutionsecond.com/~username or by using 66.197.138.2 as your ftp server.

Q: How long does domain propagation take?
A: Anywhere between 12-72 hours. A good tool to check whether your domain is pointing to our servers is Delorie's Web Page Viewer.

Q: Can Solution Second transfer my domain for me?
A: We are happy to give you whatever assisstance you need. If you prefer we can do the whole process for you.

Q: Can Solution Second register my domain for me?
A: Sure we can register you a .com, .net or .org domain name for the low price of $US15/year. New Zealand .co.nz domains can be registered for $NZ50/year.

E-mail

Q: What is my POP3 address?
A: yourdomain.com

Q: What is my SMTP address?
A: It is best if you use your ISP's SMTP server as this is faster for you and reduces load on our servers. Otherwise you can use yourdomain.com as your SMTP server.

Q: How do I setup extra e-mail addresses?
A: This can be done in your control panel.

Q: What is my e-mail username?
A: If you have set up a POP3 mail address called john your e-mail username will be john@yourdomain.com

Q: What is my e-mail password?
A: This is either your main account password or if the email address is different to your account username it is what ever you entered when you set up that email address in your control panel.

Q: How do I change an e-mail addresses password?
A: This can be done in your control panel.

Programming

Q: What is the path to Perl?
A: #!/usr/bin/perl

Q: What version of Perl do you have?
A: Perl 5.006 with many extra modules. If you require a module to be installed please fill out a support ticket.

Q: What is the path to my html directory?
A: /home/username/public_html/ Replace username with the username you signed up with for your account. ie. The one you use to access ftp and your control panel.

Q: Where is sendmail?
A: /usr/sbin/sendmail

Q: Can I run Perl/CGI scripts outside the cgi-bin?
A: No, for security reasons all Perl and CGI scripts must be run from your cgi-bin.

Q: How do I use Server Side Includes (SSI)?
A: Change the page extension to .shtml

Q: What version of PHP4 do you have?
A: 4.1.2, this is kept constantly up to date.

Q: What version of MySQL do you have?
A: 3.23.45, this is kept constantly up to date.

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